Lean processes, novel technology, new experiences

The world of hotels is changing, and guests’ travel experiences are moving to centre stage. Today, guests have a lot more control over their stays, and can even check in and out using mobile devices. This has been made possible by the hetras cloud-based hotel management system, the invention of the Munich-based company of the same name. Managing director and IT expert Uli Pillau explains why it is the system to use.

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