Hotels have and continue to take great pressure in guest communication with staff managing a huge number of guest enquiries relating to bookings, cancellations, postponements, local travel restrictions and what the property is doing in response to Covid-19, especially for current guests.
Bookboost knows this will continue for a few more months as guests seek clarification and confidence in their bookings, and hotels look for demand to return. Therefore to help reduce the impact on operations, increase efficiency and deliver guests a better experience – hotels can sign up to Bookboost Unified Inbox for free for three months until 30th June 2020 using the promo code: WeWinThisBattleTogether
Hotels can use Bookboost to provide relevant up-to-date information on their website to answer frequently asked questions automatically and through Facebook and email using automated responses and preset answers. As well as have use of the single inbox to ensure ongoing customer service at this difficult time – it includes an automated website chatbot and dashboard to access and respond to all messages.
Hoteliers can increase working efficiency by reducing time spent on repetitive enquiries enabling them to focus on tasks that are more demanding. With Bookboost hotels can:
- Manage all enquiries and be service-ready 24/7
- Assign tasks to the most relevant available person or hotel department
- Personalise messages to each guest
- Set up automated responses to FAQs with preset answers
In addition, Bookboost will be running a free training course on guest communications and digital guest services to prepare hotels for the return of demand and deliver an enhanced guest experience.
Bookboost’s guest messaging platform integrates messages from various communication channels (website, email, Facebook Messenger, WhatsApp, Viber, Telegram etc) into a unified inbox for one or multiple properties.
"We are a company specialising in digital guest communication and we’d like to offer what we have to help hoteliers better communicate with guests. We will be working with the hotel industry to get through this difficult period of time,” said Daan de Bruijn, CEO of Bookboost. "I am confident that by sticking together, we will win this battle against the coronavirus and the travel industry will be able recover quicker to bring back demand."
Bookboost guest messaging platform is used by hoteliers across Europe including Ruby Hotels, CityBox and CityHub hotels.
See an example of Web Messenger in action: Superbude
See introduction video https://youtu.be/1vTbtG9sKn8
