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West greets east: hotel groups say ‘huanying’ to Chinese travellers
With China’s outbound tourism market anticipated to hit an unprecedented 100 million travellers by 2015, several major hotel operators have introduced welcome programmes to cater to the cultural needs of Chinese guests. Ross Davies talks to Hilton’s Andrew Flack and Marriott International’s Greg Durrer to learn more about the latest initiatives, which are taking into consideration everything from culinary delicacies and language to national superstitions.
Michel Roux Jr: a family affair
As a representative of perhaps the most influential dynasty in the history of UK fine dining, Michel Roux Jr has built on a legacy that stretches back almost half a century. He speaks to Phin Foster about new restaurants, nurturing talent and staying true to the classics.
Hotel guests say goodbye to check-in queues
Self-service kiosks, iPad ordering systems and RFID room keys are some of the innovations being employed to improve guests’ first impressions of a hotel. Elly Earls meets Swire Hotels’ Brian Williams, Peninsula’s Ingvar Herland and Hyatt’s Arnaud de Saint-Exupéry to find out if this is the end of the check-in desk.
Taste of tranquillity: Hotel Spa of the Year shortlist
The spa has become big business, with guests now demanding an array of treatments and individually tailored programmes. Recent advancements in design, amenities and experience are showcased in the shortlist for Hotel Spa of the Year, sponsored by Dornbracht, at the upcoming European Hospitality Awards 2012, where we highlight our favourites.