All articles by julian turner
julian turner
The generation game – analysing the millennial market
In the past 12 months, an unprecedented number of international operators, including Hilton, Carlson Rezidor, Hyatt, Jumeirah and Steigenberger, have announced plans for new brands specifically targeting millennials. Ross Davies takes a look at what these offerings will entail, and asks whether they can finally create a semblance of brand allegiance among what is fast-becoming a lucrative guest demographic.
A tale of many cities – the Turkish hospitality boom
The Turkish hotel sector is thriving. Driven by burgeoning regional industries, a growth in domestic and international tourist numbers, and domestic investors with deep pockets, operators are looking beyond the traditional stronghold of Istanbul and moving into secondary and tertiary cities. To determine where the next frontier for developing the region’s hospitality sector lies, Chris Godfrey speaks with senior figures from Hilton, Starwood and BDO Hospitality Consulting.
Tomorrow’s guest – the future of the hotel industry
The hotel industry is going through a period of unprecedented, irreversible change and will look very different in 2020 than it does today. A recent report from Grant Thornton sheds light on some of the biggest questions facing the sector. Here, its authors, hotel executives and industry forecasters discuss how hotels can attract the business and leisure guests of tomorrow, the challenges of competing in a digital world and the tech requirements of emerging business models.
Safety not guaranteed? – the current state of hotel security
Seeking to help identify some of the industry’s most significant security challenges and to provide insight into current security practices and trends, ‘A Survey of the Current State of Hotel Security’ involved leading chief risk officers and security managers drawn from across the hospitality sector. AIG and Advisen share some of the findings with Hotel Management International.
Lord of the Manoir – Raymond Blanc
One of the most recognisable French chefs in the UK, Raymond Blanc has held two Michelin stars at his Oxfordshire hotel-restaurant for 29 years – not bad for a self-taught former barman. He talks to Nick Harman about the life-long passion for food that drives him.
The new hot spot for hotel dining
Restaurant revenue as a proportion of total turnover for Middle Eastern hotels dwarfs levels found anywhere else in the world. Creating culinary destinations for guests and enticing visitors from elsewhere drives fierce competition between properties; in this exclusive round table, some of the region’s leading F&B directors explain how they are setting themselves apart in a rapidly evolving marketplace.
Security service – using technology to keep hotel guests safe
Modern technology plays a pivotal role in keeping hotels secure and safe. Arup’s Gregoir Chikaher and Accenture’s Kevin Richards outline how the latest developments provide protection, and why operators must be suitably proactive without seeming alarmist.
Gateway to the East – inside the Turkish hotel sector
The Turkish hotel sector is thriving. Driven by burgeoning regional industries, a growth in domestic and international tourist numbers and domestic investors with deep pockets, operators are looking beyond the traditional stronghold of Istanbul and moving into secondary and tertiary cities. To determine where the next frontier for developing the region’s hospitality sector lies, Chris Godfrey speaks with senior figures from Hilton, Starwood and BDO Hospitality Consulting.
Hospitable environment – sustainability strategy
Whatever standard a hotel decides to pursue, accreditation from a global body is becoming a key component of any successful sustainability strategy. Leaders from Mövenpick, IHG and Fairmont speak to Patrick Kingsland about striking a balance between in-house initiatives and industry standards.
The service game – the changing role of the concierge
The traditional role of the concierge has changed, with guests at luxury properties expecting increasingly tailored services. Gerardo Gabat, chief concierge at Kempinski Mall of the Emirates, and Ela Lanzanas, concierge supervisor at the Fairmont Dubai, explain how they accommodate every morally, legally and humanly possible request.