All articles by chris cox
chris cox
Suite talk
Synonymous with presidents, oligarchs, royalty and rock stars, the luxury suite has long enabled hotel owners and designers to dream big and go large. Whether it’s installing helipads, private pools, bowling lanes or multimillion-pound art collections, the challenge is to exceed expectations and create unique experiences. Hotel Management International profiles five of the finest examples, all shortlisted for Best Hotel Suite at the European Hospitality Awards 2013.
Corporate rates on the rise
Average corporate hotel rates showed a year-on-year increase for the first half of 2013 in the majority of global markets, according to Hogg Robinson Group’s interim hotel survey.
Enrique Aranda Morilla: home fixture
Enrique Aranda Morilla likens his appointment as hotel manager at Hilton Diagonal Mar Barcelona in May 2012 to being signed to the city’s all-conquering football club. Before joining Hilton, he held several management positions at Barceló Group, overseeing properties in Seville, Oviedo and San Sebastián, but now considers Barcelona his base.
Ritz-Carlton targets growth
The Ritz-Carlton Hotel Company has announced a major development and expansion initiative that will increase its property portfolio to 100 resorts and hotels across the globe by 2016.
For the love of it: Jason Atherton interview
From Ramsay protégé to possessor of a rapidly expanding restaurant empire, Jason Atherton has travelled a long way in a short amount of time. As he gears up to open the flagship restaurant at Marriott’s London EDITION, Atherton talks to Joe Warwick about his approach to dining, the London restaurant boom and his love of Asia.
Hans Koch: my magic formula for success
As CEO of KKL Luzern Management and a seasoned hotelier with nearly 40 years of experience, European Hotel Managers Association president Hans Koch knows how to create memorable events and experiences. Here, he outlines how achieving guest satisfaction boils down to heeding two magic words: customer focus.
Open for business: hospitality and leisure in the Middle East
Recent years have seen the significant emergence of the hospitality and leisure sector in the Middle East. Systematic diversification into new tourism segments and investment into different subcontinental markets, and their robust supporting infrastructure, have provided growth and development with considerable momentum. Andrew Robinson, resident partner at KPMG, talks about transaction services, financial risk management and business performance services in the region.
How to digitally upsell to your guests
Don’t rest on your online marketing laurels once hotel guests book rooms at your hotel; build incremental revenue by upselling to customers prior to and during their stays, says Nor1.
Peace and prosperity: Yann Caillère’s plans for Accor
As Accor’s fourth CEO in eight years, Yann Caillère has quickly outlined his expectations for the group over the next three years. He met Phin Foster to discuss new markets, leading by example and the need to tell stories.
Introducing new EHMA president Hans Koch
The new president of the European Hotel Managers Association for 2013–15 was elected during the organisation’s 40th annual general meeting at the Hotel Principe di Savoia in Milan. Step forward Hans Koch.